Most doctor's appointments are released on the day at 8 AM for patients who need to speak to a GP urgently. Patients can still call us on the day and request to speak to a GP even if it is not urgent however may be advised to pre-book or call back another day if we are unable to offer an appointment on the same day. You will first be offered a telephone appointment with a GP and if the doctor needs to see you they will book you in for a Face-to-Face consultation. You can also pre-book telephone appointments with a GP up to 3 weeks in advance.
We recommend patients call the surgery after 10 AM for the following queries as you are less likely to wait longer in the queue.
- Booking routine telephone appointments with a GP (Please note if all pre-bookable appointments are fully booked, you may be asked to ring on the day)
- Pre-bookable appointments with a GP can be booked 3 weeks in advance
- Test result queries
- Booking appointments with the Nurse (face to face appointments)
- Prescription queries
- Referral queries
- Admin queries
Please note that the telephone appointments are 10 minutes and the Dr will attempt to call 2x. We recommend one problem per appointment. If you wish to discuss multiple issues, please mention this at the start of the appointment so that together we can prioritise what can safely be dealt with on the day.
We also ask patients not to discuss other family members in the same consultation and to book a separate appointment for the relevant patient.
Patients can pre-book an appointment with the Nurse. You can book with the nurse for the following:
- Annual health checks such as diabetes, asthma, COPD reviews
- Immunisation
- Vaccination such as for flu, pneumococcal, shingles, pertussis, and more.
- Travel clinic ( Currently access unavailable, for any travel vaccination please visit a travel clinic or pharmacy)
Please be assured that the practice has strict infection prevention control measures in place and should you require a face-to-face consultation with a clinician this can be arranged safely.
Face-to-face appointments with the doctors are usually booked by the clinician directly or a member of the team will contact you to book it for you. Your face-to-face appointments will be based at either of our branches. Please ensure you wear a face covering when attending the practice.
You can attend the practice in person but please ensure you follow social distancing measures and do not attend if you have symptoms of COVID-19, are self-isolating due to a positive COVID-19 test, or have been in close contact with someone with COVID-19.
Blood test appointments are currently booked at the following clinics. You will need to speak to a member of the reception team to book an appointment.
Contact your GP online by filling in a form via the website and we will get back to you within 2 working days instructing you what to do next so please be available on your phone. Please do not use this service for urgent requests. This feature is for simple queries and for more complex issues, please book a telephone appointment. All online triage forms will only be read during our opening hours. The forms will not be read on the weekends (Saturdays and Sundays) and bank holidays. Please contact 111 during out of hours or 999 if you have an emergency.
Online triage can be used for the following queries:
- Extension of sick note
- Medication request for items not on repeat
- Routine blood test requests
- Admin queries such as referral progress, medical notes, etc.
- Test result
For more information please contact surgery 0208 883 8214 to speak to a member of the team.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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