Pharmacy First Service

Local pharmacists will now be able to assess and treat patients for a number of minor conditions without the need for a GP appointment or prescription including:

• Sinusitis
• Sore throat
• Earache
• Infected insect bite 
• Impetigo
• Shingles
• Uncomplicated urinary tract infection 

If you have symptoms that suggest you may have one of these conditions, you can walk into a pharmacy and be offered a consultation with the pharmacist. Should the pharmacy team be unable to help, you will be directed to your GP surgery or A&E as appropriate.

The NHS has created a video with a local pharmacist to explain the benefits of the new Pharmacy First scheme to patients. You can watch the video on YouTube here.

Booking an Appointment

We offer both face to face and telephone appointments. Bilingual advocacy/interpretation services are available for patients who do not speak English. Please let one of our receptionists know that you will need an advocate/interpreter when booking an appointment and they will be happy to assist you in booking one in.

How To Book

• Patient Access/ Online Consultation
• The NHS App
• Call us on 02088838214

The Practice has introduced appointments that are bookable on the day and prebookable appointments in advance ( Usually within two weeks). These appointments can also be booked online. 

Additionally, some appointments will be available to book on the day for acute/urgent medical problems.

All routine appointments with a doctor are for 10 minutes and it’s usually one problem per appointment. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.

Online Appointments

We have made available online appointments for the GPs and nurses.

Please ensure that you book into the appropriate slot, by reading the booking notes, when you log online.

Duty Doctor Service/ Telephone triage

For patients with an urgent medical need, the Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 08:00 and 18:30. Patients will receive a call back from the Duty Doctor within the day of contacting the surgery.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital

1. Phone the surgery and explain to the receptionist that you have an urgent problem
2. Reception can then put you on the Duty Doctor list
3. The Duty Doctor will review the list and will call those needing urgent care as soon as possible. Other patients on the list will be called back on the day.
4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone
• An appointment at the surgery
• A home visit if required
• A referral to another service

Queue Buster: Please note there is a call back option from the practice should you choose to be called back. Anyone waiting from the 11th postion in the queue can select to be called back by the practice. Should you select this option, the practice telephone will call you back automatically. You will not lose your position in the queue.

We recommend patients call the surgery after 10:00 for the following queries as you are less likely to wait longer in the queue.

These are the services we provide via telephone: 

• Booking routine telephone appointments with a GP, pharmacists and nurses. (Please note if all pre-bookable appointments are fully booked, you may be asked to ring on the day). Pre-bookable appointments can be booked up to 2 weeks in advance
• Test result queries 
• Booking appointments with the Nurse (face to face appointments)
• Prescription queries 
• Referral queries 
• Admin queries 

Click here to see when our GP's are available.

Please note that the telephone appointments are 10 minutes and the Dr will attempt to call twice. We recommend one problem per appointment. 

Note: times for telephone consultations can only be approximate, as clinics can run late. The doctor will call you during the morning or afternoon session in which the call is booked. 

Patients can pre-book an appointment with the nurse for the following:

• Annual health checks such as diabetes, asthma, COPD reviews
• Immunisation for children
• Vaccination such as for flu, pneumococcal, shingles, pertussis, and more.
• Travel clinic ( Currently unavailable, for any travel vaccination please visit a travel clinic or pharmacy)

Please be assured that the practice has strict infection prevention control measures in place and should you require a face-to-face consultation with a clinician this can be arranged safely.

Face-to-face appointments with the doctors are usually booked by the clinician directly or a member of the team will contact you to book it for you. Your face-to-face appointments will be based at either of our branches. Please ensure you wear a face covering when attending the practice.

You are able to request a chaperone for any examination in the practice. Please speak to reception if you wish to do so. 

Home visits are provided for those who are housebound if the doctor thinks it is medically necessary - if you do need a home visit, please contact the surgery earlier on the day, preferably before 11 AM.

We do not provide home visits for patients who live outside our catchment area. 

For more information about our catchment area, please click the link below. 

Catchment Maps

Phlebotomy

Blood test appointments are currently booked at the following clinics. You will need to speak to a member of the reception team to book an appointment. 

Hornsey Central Neighbourhood Centre 
51 Park Rd
London
N8 8JD

Need to see or speak to a GP or nurse in the evening or at the weekend?

Appointments are now available for all patients registered at any Haringey practice.

Monday to Friday: 6:30pm – 8:30pm

Saturday and Sunday: 8:00am to 8:00pm

Contact your GP practice or call 0330 053 9499 during the above hub opening hours to book an appointment at one of four locations. Please note opening hours will vary between hubs: 

• Bounds Green Group Practice, Gordon Road, London N11 2PF
• Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW
• Queenswood Medical Practice, 151 Park Road, London N8 8JD
• Lawrence House Surgery, 107 Philip Lane, Tottenham , London,  N15 4JR

You can make an appointment if you are registered at any practice in Haringey. You will be able to see a local Haringey GP or healthcare professional. It may be someone from your practice, and if not, it will be another local GP, Practice Nurse or Healthcare Assistant.

For more information please visit Haringey GP Hub 

You can contact your GP online by filling in a form via the website. Online triage is open from 10am-12pm and 4pm-6pm Monday-Friday (excluding Bank Holidays).

We will triage your request and get back to you within 2 working days on what to do next. 

Online Triage is not for urgent requests but for minor ailments which can wait up to 1-2 weeks for an appointment. 

Online Triage can be used for the following queries: 

• Extension of sick note
• Medication request for items not on repeat
• Routine blood test requests 
• Admin queries such as referral progress, medical notes, etc.
• Test result 
• Minor Ailments which can wait 1-2 weeks. 

Please contact 111 during out of hours or 999 if you have an emergency.

Patient Access allows you to book and cancel appointments and request your repeat medications. Please note there are limited availabilities online to pre-book telephone appointments. Please call the practice if you are unable to book appointments via your patient access application.

We can now send you the registration details via email after we ask you some security questions for verification. You can also register at reception. You don't need to bring proof of ID or address as you are already registered with us, however we may ask you some questions to verify your identity. 

Please note that you can only book doctor’s appointments online using patient access. Currently you can only book TELEPHONE appointments. This app can be used via your smart phone or computer at home ensuring you have internet access. 

Click on the link at the top of this page to use or to register for the online service. 

To request your login credentials to use other alternative applications please speak to a member of the team.