Patient access allows you to book and cancel appointments and request your repeat medications. We can now send you the registration details via email after we ask you some security questions for verification. You can also register at reception, please bring a photo ID with you. For more information about patient access and how to register please speak to a receptionist.

Click on the link at the top of this page to access the online system.

For non-online prescription requests or queries please send your email to rutlandhouse.prescription@nhs.net.

We do not contact patient’s to confirm when a prescription has been issued due to the amount of requests authorised in a day.

• Patients are only notified via text where a medication cannot be issued.
• All prescription requests are processed over 48 working hours.
• You can double-check on the status of your medication request via Patient Access or by contacting your nominated pharmacy.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.