Patient Participation Group


Rutland House and Queens Avenue Practices combined their two Patient Participation Groups (PPG) in 2021, following the merger of the two practices.

Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.

patient group

What is the Patient Participation Group (PPG)?

The Patient Participation Group is a partnership between patients and the practice. The Patient Participation Group brings together patients who want to work with us to keep improving the service we offer.  We would like to know how you see our surgery and staff and your ideas for the development of the service.  We want to get the widest range of views so encourage everyone to sign up.

Every patient who wishes it can have a voice through the Patient Participation Group. Some members want to attend meetings. Some may just want to receive news and notifications of events. There will be an open meeting for all patients once a year which may be online. There may be opportunities to join working groups or events may be organised on subjects that are of special interest to you.

What does the PPG do?

The members of the current two Patient Participation Group meet periodically with the doctors and other practice staff to:

  • Exchange information
  • Provide feedback from patients
  • Suggest changes to aspects of the service that patients may have found difficult
  • Comment on practice changes and plans

Some changes that have been made as a result of Patient Participation Group suggestions include:

  • Improvements in booking appointments at Rutland House Surgery
  • Reduction in delays to online repeat prescriptions at QA

Both Patient Participation Group's have had working groups to pursue issues in greater depth, one on issues connected with the merger at Rutland House Surgery and one on improved information for patients on the practice website at QA.

Other local Patient Participation Group's have developed voluntary activities for practice patients another option is health promotion and the encouragement of self-care where appropriate. Rutland House Surgery will have a new Patient Participation Group so this is an exciting time to get involved and set priorities for the patient group.

Can anyone join the Patient Participation Group?

Any patient of the practices is eligible to join the Patient Participation Group. All you need to do is follow the link below to complete the patient participation group application form online or ask for a form at your practice reception desk. 

Join the Patient Participation Group

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form above to provide your consent for this.

What support is available for new Patient Participation Group members?

Healthwatch Haringey offers resources to help Patient Participation Group members, including access to training, a Patient Participation Group toolkit and network meetings.

Find out more on the Healthwatch Haringey website

Latest Meeting Minutes

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