Appointments

We now use a total triage system for GP appointments. This means all requests are checked first by our GP team so you get the right care quickly – whether that’s an appointment, advice, or being directed to the right service. Please complete the online triage form through our website or NHS app.

If you can’t use a computer or smartphone, call us on 020 8883 8214 or visit reception, and we will help you. Thank you for your understanding

Why are we making this change?

• It reduces the 8 am rush on phones and at reception and allows us to respond to your medical needs faster. Where possible, we use remote consultations, keeping face-to-face appointments for those who need them. This way, you see the right clinician for your care.

How will this change benefit me?

Our new Total Triage system is here to help you:

• Quick care: Get your medical needs addressed faster.
• Less stress: Fewer phone and reception queues.
• Right care, right time: See the right clinician for your needs.
• Convenient: Remote consultations free up in-person appointments.
• Easier to reach us: Shorter call waiting times.

What happened after I submit a medical query to the surgery?

• All requests go to our GP-led triage team. 
• We will respond the same day.
• The team may ask for more information by text or phone.
• You will then be contacted with the outcome.

How do I submit an admin query?

• Please use the online form for sick notes, doctors’ letters, test results, or chasing hospital appointments. 

What if I don`t have internet access or struggle to complete the form?

• ---

  Reception is open to help anyone who cannot complete the form.
  We aim to support patients and carers to get used to this new way of contacting the practice and will provide extra help to those who need it.

Will I get an appointment quicker if I speak to reception instead?

• You don’t need to contact reception to book GP appointments.
  Reception can help only if you cannot make a request yourself. All requests—online, in person, or by phone—go into the same GP triage queue.

For further information or help completing an online triage form, please click here  

Alternatively, for a short video on how to do this, please click  here 

At What Times Is the Online Triage Available?

You will be able to submit your requests from 8am and 2pm, and they will be read on the day. We will close online triage once we have reached our maximum capacity for the day. If you have a medical emergency, please call 111/999 or visit your local hospital.

Do I need to fill out the online triage form for nurse, HCA, and pharmacy appointments?

Please note that HCA and Nursing appointments do not require an online triage form to be completed, and these will still be booked over the phone.

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Bilingual advocacy/ interpretation services are available for patients who do not speak English. Please let one of our receptionists know that you will need an advocate/interpreter when booking an appointment and they will be happy to assist you in booking one in.

Book an Appointment

Sign Up for SMS Reminders

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy