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Practice News
Artificial Intelligence (AI) at Rutland House Surgery
Overview
Rutland House Surgery uses Artificial Intelligence (AI) to support our clinical and administrative teams in delivering safe, efficient, and high‑quality care.
AI does not replace healthcare professionals. It is used to assist them in their work so they can spend more time focusing on patients.
How We Use AI
Clinical Notes (Scribe)
We use Scribe, a clinical note support system, to help clinicians:
- Record consultations more efficiently
- Create accurate clinical notes and referral letters
- Reduce administrative workload
This allows clinicians to focus more on your care during appointments.
Document Management (Anima)
We use Anima to:
- Manage clinical documents securely
- Process information more quickly and accurately
- Ensure important information is available when needed
Clinical Decision Support
Some AI tools may assist clinicians by:
- Highlighting relevant clinical information
- Identifying possible medication interactions
All decisions are reviewed and confirmed by a clinician.
Patient Triage and Care Navigation
AI may be used within online systems to:
- Help guide patients to the most appropriate service
- Support appointment management
Your Information and Data
What Data May Be Used
AI systems may process:
- Clinical notes and referral information
- Test results and monitoring data
- Information you provide through forms or online services
Your identifiable information is only used when necessary.
How Your Data Is Protected
We follow strict data protection standards:
- Secure systems with encryption
- Restricted access to authorised staff only
- Full compliance with UK GDPR and NHS regulations
Benefits for Patients
Using AI helps us to:
- Spend more time with patients
- Improve accuracy of clinical records
- Provide faster referrals and follow-up care
- Manage information more efficiently
Limitations
AI systems:
- Are not perfect and may require review
- Do not replace clinical judgement
- Do not understand personal circumstances or emotions
A clinician is always responsible for your care.
Your Choice
We understand that technology can feel unfamiliar.
- You may ask questions at any time
- In most cases, you can object to your information being used in this way
Contact Us
If you have questions or concerns, please speak to reception or contact our Data Protection Officer:
steve.durbin@nhs.net
Dementia Awareness – Patient Coffee Afternoon Success
We were delighted to host our Dementia Awareness Patient Coffee Afternoon, which proved to be a warm, engaging, and informative event for everyone who attended.
The session brought together patients and family members, creating a welcoming space for conversation, support, and learning. We are grateful to the two community organisations who joined us:
- Clarie, Haringey Dementia Co‑ordinator
- Peter and a colleague from Carers First
Both groups spoke with attendees, shared valuable advice, and distributed helpful leaflets and information about local dementia support. Their contribution was greatly appreciated.
Unfortunately, Evleen from the Hill‑Dene Memory Café was unable to attend due to illness, and we wish her a speedy recovery.
Engagement & Feedback
A number of feedback forms were completed by patients, family members, and Carers First. Some individuals were understandably unable to complete forms due to dementia.
(A summary of the feedback will be added once ready.)
Health Support Provided
- Blood pressure checks were carried out during the event.
- Several patients were booked for blood test appointments.
- One patient received their blood test results on the day.
All attendees also received a leaflet detailing all Dementia Services available in Haringey, ensuring continued access to local support.
Thank You
A heartfelt thank you to Felicita and Louise for their hard work and support in making this event a success. Their contributions helped ensure a smooth, meaningful experience for all involved.
Rutland House Surgery Nursing Team Commended at London Awards
We are proud to announce that our nursing team, represented by Barbara and Louise, has been commended for the London General Practice Nursing Team Award. This honour recognises their exceptional dedication, compassion, and impact on patient care.
Barbara and Louise accepted the commendation at the Londonwide LMCs Awards ceremony, where outstanding contributions to general practice across the capital were celebrated. We are delighted to share their award photo and will proudly display the official award badge across our website and communications.
To see all award recipients, visit https://www.lmc.org.uk/awards.
A huge congratulations to Barbara and Louise — your leadership and commitment make a real difference to our patients and community.
Patient Participation Groups (PPG) Network Meeting
Monday, 17 February at 6:30 PM (Zoom)
Are you a PPG member or interested in how PPGs improve GP services? Join us to discuss key healthcare topics in North Central London.
Agenda Highlights:
- Updates on Operose/AT Medics contract termination
- Same-day access hubs
- Physician Associates & patient communication
- Getting a medical summary from your GP
- Hornsey Wood Green GP relocation
Guest Speakers:
- Haringey Council – Blue Badge applications & older people’s housing strategy
- Healthwatch Haringey – Financial pressures on adult social care
- Senior managers from Haringey GP Federation & North Central London ICB
What is a PPG?
A PPG is a group of patients and GP staff working together to improve practice services. It provides feedback, helps enhance the appointment system, and organizes health events.
Register to receive a Zoom link. By registering, you agree to future PPG updates. The meeting will be recorded.
For more info, visit Healthwatch Haringey or email tanya@healthwatchharingey.org.uk.
On 27th February between 14:00-17:00, we will be hosting the Digital Inclusion Service session at our Queens Avenue Branch to help patients to book GP appointments, order prescriptions and view medical records using online apps.