Privacy Statement for Online Consultation Policy


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Using the NHS App, AccuRx, eConsultation for online consultation

Rutland House Surgery has engaged a specialised online consultation supplier which has been approved to NHS England technical standards and has gone through stringent scrutiny and achieved all necessary requirements to comply with the Online Consultations. The contracts with the supplier ensure that we remain the Data Controller of your personal information when you use such services and that your information is used only for the purposes of the online consultation.

The name of the organisation we have engaged to provide this service is displayed in the NHS App. The NHS App is provided by NHS Digital and provides health services such as viewing your medical record and can be downloaded from the App Store and Google Play.

NHS Digital connects the NHS App to our online consultation service so that the service can operate within the NHS App. NHS Digital does this on our behalf. Both NHS Digital and our online consultation supplier are our processors.

Our Online Consultation Service

During the course of this online consultation with a clinician from Rutland House Surgery information will be shared between the clinician and you the patient.

All information will be held in confidence and its use is covered by the Data Protection Act 2018 as well as the NHS Care Record Guarantee, which governs how the NHS can use your data.

Information will only be used by and shared with those who have a legitimate need to access the information to provide health care. The only information to be recorded and captured is the medical outcome of this discussion, which will be included on your patient record.

NHS Digital have said that it is fine to use video conferencing tools such as Skype, WhatsApp, Facetime as well as commercial products designed specifically for this purpose.

Collection of personal information

You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an online form.

By submitting your personal information, you consent to our use of the information as set out in this privacy policy.

Use of personal information

We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

  • We shall use your personal information to administer, and may respond to, your request.
  • We shall securely store the information you supply together with any response we may provide.

If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.